So I work at a college. And sometimes while at my job we have to send employees out with checks to pick up things we need immediately that we cannot wait to come in with a delivery. As a state run institution we are tax exempt, it is in big bold letters on every check we send out.
The other day one of our food service employees needed to make such a grocery run. Upon returning he brought me the receipt and check stub and informed me that the store would not deduct the tax because they claimed that they did not have the appropriate information to prove we were really a tax exempt entity. Well, I thought to myself, this is easy to resolve. I will simply call them and get an email to send off a copy of the proper forms. Well our conversation went something like this (if only I could include copies of my facial expressions during this conversation, I was told they were highly entertaining):
Me: Hi this is so and so from such and such company and I understand that we just had one of our employees come in to your store and he said that you needed documentation showing that we are tax exempt. I was wondering if I could go ahead and email you a copy of a W-2 that should have all the information you need on it.
Manager: (deep long suffering sigh before she continues, sounding very angry throughout the entire conversation) Well, your employee just walked into our store, took what he needed off the shelves and then just took it all up to the cashier.
(long pause. I was scratching my head and repeating to myself what she had just said trying to find the problem)
Me: Is there, um, another proceedure that we need to follow?
Manager: Yes! He just expected the cashier to just ring everything up right then and there!
(another pause, with me biting back the numerous funny yet so unprofessional comments coming to mind)
Me: Ok, so...... is there a different proceedure that we need to follow when making a purchase?
Manager: Well my cashier didn't know that it was tax exempt until after the fact and then we would have had to issue a return, and then go ring everything up again and..... (I'll spare you all the long explaination she gave as to why issuing a return was such a hassle. I mean really, if it's that much trouble to fix a mistake a cashier or customer makes then this store really needs to analyze the way it does things, I mean really this went on for several minutes)
Me: So in the future what do we need to do if we need to purchase anything else from your store?
Manager: You guys need to call ahead of time so that we can have everything pulled and so that we have warning that you are coming into our store and be ready for you.
Me: So you would like us to call ahead if we are going to purchase anything from your store?
Manager: Yes! I just said that!
Me: All right ma'am thank you for your time and we will be sure to give you advanced warning if we need your services in the future. (I figured the conversation was a lost cause at this point).
Seriously, we have never had these kind of problems from any grocery store we have gone to ever before. I made a note to the department director that she may not want to use this branch again.
The other day one of our food service employees needed to make such a grocery run. Upon returning he brought me the receipt and check stub and informed me that the store would not deduct the tax because they claimed that they did not have the appropriate information to prove we were really a tax exempt entity. Well, I thought to myself, this is easy to resolve. I will simply call them and get an email to send off a copy of the proper forms. Well our conversation went something like this (if only I could include copies of my facial expressions during this conversation, I was told they were highly entertaining):
Me: Hi this is so and so from such and such company and I understand that we just had one of our employees come in to your store and he said that you needed documentation showing that we are tax exempt. I was wondering if I could go ahead and email you a copy of a W-2 that should have all the information you need on it.
Manager: (deep long suffering sigh before she continues, sounding very angry throughout the entire conversation) Well, your employee just walked into our store, took what he needed off the shelves and then just took it all up to the cashier.
(long pause. I was scratching my head and repeating to myself what she had just said trying to find the problem)
Me: Is there, um, another proceedure that we need to follow?
Manager: Yes! He just expected the cashier to just ring everything up right then and there!
(another pause, with me biting back the numerous funny yet so unprofessional comments coming to mind)
Me: Ok, so...... is there a different proceedure that we need to follow when making a purchase?
Manager: Well my cashier didn't know that it was tax exempt until after the fact and then we would have had to issue a return, and then go ring everything up again and..... (I'll spare you all the long explaination she gave as to why issuing a return was such a hassle. I mean really, if it's that much trouble to fix a mistake a cashier or customer makes then this store really needs to analyze the way it does things, I mean really this went on for several minutes)
Me: So in the future what do we need to do if we need to purchase anything else from your store?
Manager: You guys need to call ahead of time so that we can have everything pulled and so that we have warning that you are coming into our store and be ready for you.
Me: So you would like us to call ahead if we are going to purchase anything from your store?
Manager: Yes! I just said that!
Me: All right ma'am thank you for your time and we will be sure to give you advanced warning if we need your services in the future. (I figured the conversation was a lost cause at this point).
Seriously, we have never had these kind of problems from any grocery store we have gone to ever before. I made a note to the department director that she may not want to use this branch again.
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